Returns Policy

(not applicable to business purchases.)

Private purchasers have the right to cancel the order up to 7 days after receipt of items if the items have not been used. This does not apply to items made to a purchasers own specification eg: personalised cards.

Cancellation of orders must be made by letter or email. A phone call cancellation is not enough. It is the customers duty to take full care of all items.

Returning of items is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate. Failure to return at the customers expense (except where the items are faulty or do not comply with the contract) Secret seductions will recover the items and offset the amount against any refund due. If the items are faulty or do not comply with the contract Secret Seductions will be liable for return charges.

Refunds for returned and cancelled orders will be made as soon as possible and within 30 days of return.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

If you are not fully satisfied with your order please return to us for a full refund.